The agreement, in plain terms
This is an English rendering of the Swedish terms. The agreement itself is concluded in Swedish and interpreted in Swedish, and where the two differ the Swedish text governs. We say that here rather than in a footnote, because it changes how you should read the rest of the page.
The binding text is at /villkor.
1. Who we are
Gaddr Foods is operated by Gaddr. Contact details, company registration number and registered address are on the Swedish terms page and are the same for both languages.
2. What the agreement covers
Ordering food for delivery or collection, buying from an unattended fridge, buying surplus food, and using the recipe tools. Restaurants, couriers and hosts have additional terms in sections 8 to 10, which apply in addition to these.
3. Account
You must be 18 to hold an account. One account per person. You are responsible for keeping your password to yourself, and we are responsible for storing it in a form that is useless to anyone who steals it. You can close your account at any time from the portal, and closing it deletes your personal data except what accounting law requires us to keep.
4. Prices and payment
Prices to consumers include VAT, as Swedish price information law requires. Payment is taken when the order is placed. The delivery fee is by distance and is shown before you confirm. There is no service fee, no small-order fee and no minimum basket.
5. The right to withdraw
Prepared food is exempt from the statutory right of withdrawal, because it is perishable and made to order. That is the law rather than our choice. Subscriptions and digital services carry the ordinary fourteen days, and cancelling one stops the next renewal rather than the current period.
6. Complaints
Tell us within a reasonable time and we refund or replace. Cold food, missing items, a delivery that never arrived: report it in the app and it is handled without argument up to a level we set high on purpose, because disputing small amounts costs more than paying them.
7. Allergens
Fourteen substances must be declared under EU law. The names are those of Annex II to Regulation (EU) No 1169/2011. We display them under the names used in that Annex rather than in our own words, because a rewritten declaration is a different declaration.
- Cereals containing gluten
- Crustaceans
- Eggs
- Fish
- Peanuts
- Soybeans
- Milk
- Nuts
- Celery
- Mustard
- Sesame seeds
- Sulphur dioxide and sulphites
- Lupin
- Molluscs
The declaration for a restaurant dish comes from the restaurant. We pass it on unaltered and we do not add to it. If you have a serious allergy, telephone the restaurant. That sentence is on every page where an allergen appears, and it is there because it is true rather than because it is cautious.
8. Specific terms for couriers
Pay is hourly for the whole shift, from sign-in to sign-out, plus a kilometre rate. Waiting is paid. Equipment is provided by us. A suspension is decided by a person, with written reasons and a right to review by someone other than the original decision-maker.
9. Specific terms for restaurants
Our share is a percentage of the net amount and is stated on the pricing page. There is no joining fee, no monthly fee and no minimum term. You may price lower in your own channel. Payouts are made every banking day with a per-order statement. Your menu, order history and customer records are exported to you on request, in machine-readable form, without charge.
10. Specific terms for hosts
The stock in an unattended fridge is ours. Waste and shrinkage are our loss and are never deducted from your share. You provide floor space, power and access for restocking.
11. Liability
We are liable for what we control: the platform, the payment, the dispatch and the conduct of couriers on shift. We are not liable for how a restaurant prepares its food, and no wording here reduces the rights a consumer has under mandatory Swedish law.
12. Changes
Material changes are notified by email at least 30 days in advance, and for restaurants, couriers and hosts a change that worsens the commercial terms gives a right to terminate immediately. A change nobody was told about is not a change we will rely on.
13. Disputes
Swedish law applies. Consumers may take a dispute to the Swedish National Board for Consumer Disputes and we undertake to follow its recommendations. The EU online dispute resolution platform is also open to you. Business disputes go to the Swedish courts, beginning with the district court where the defendant resides.